This section provides a list of potential problems and suggested solutions for users of Macintosh systems.

If you have a problem installing or using Music Ace 2, please read through this entire Installation and Troubleshooting Guide. If you still cannot solve the problem, please visit our website at www.harmonicvision.com, send e-mail to techsupport@harmonicvision.com, or call our Technical Support Department at (847) 467-3250.

Problem: ---------------------
Animation is slow or the colors appear strange.
Solution:

• Be sure your video is configured for 256-colors. Other configurations can result in slower video performance or in incorrect mapping of the color palette.
• Close other applications that are running and try again.

Problem: ---------------------
I hear Max's voice, but I do not hear any music when the notes sing.
Solution:

The music sounds produced by the notes in Music Ace 2 are generated as MIDI sounds, either by the computer's internal synthesizer or an external keyboard such as a MIDI keyboard. Make sure that your MIDI output device is configured properly.

Diagnostic procedures depend upon whether you are using QuickTime or an external MIDI instrument to generate MIDI sounds. Please refer to the appropriate section below.

IF YOU ARE USING YOUR COMPUTER'S INTERNAL SYNTHESIZER (QuickTimeÆ 3.0) TO GENERATE MIDI MUSIC:

• If the Volume is set at an appropriate level, then start Music Ace 2 and go to the Preferences screen. Click "MIDI Output." There should be at least one or two options relating to your MIDI keyboard.
• Check "Quick Time Music Synthesizer." Test this option by clicking on one of the instruments on the screen.
• If you still do not hear any sound, quit Music Ace 2, then go to "QuickTime Settings" in Control Panels. Choose "Music" from the drop-down menu and make sure "QuickTime Music Synthesizer" has been selected. If that option is not available, then click the button titled "Edit List." If there is no synthesizer available in the list, then press the button in the lower left corner called "Add." Under the "Synthesizer" column, choose "QuickTime Synthesizer" from the drop-down menu. Press the "OK" button in the lower right corner to save your settings. You can test your settings by running the Quicktime Music test application called "QTMusic Sample Keyboards" located in the "Mac Files" folder on the Music Ace 2 CD-ROM. Now launch Music Ace 2 and try testing the instruments again.

• Make sure your MIDI keyboard is turned on and check the Volume on that MIDI keyboard.
• If your are using QuickTime for MIDI Output, make sure that QuickTime is configured properly. See the section entitled "Configuring QuickTimeÆ".
• If you are using OMS for MIDI Output, then launch the OMS Studio Setup that was created when OMS was installed and verify that MIDI Output is working there.
• If you still do not hear sounds being produced by your MIDI keyboard, try swapping your MIDI cables. (If you are using other software programs successfully with your MIDI keyboard or if Music Ace 2 is receiving MIDI input successfully, then do not do this). The "IN" cable should be connected to the "OUT" port on your keyboard, and the "OUT" cable should be connected to the "IN" port on your keyboard.
• If you still do not hear sounds being produced by your MIDI keyboard, check that your MIDI keyboard is set to receive on all channels. (If you are using other software programs successfully with your MIDI keyboard, then do not do this). Check the documentation for your MIDI keyboard on how to do this. Some MIDI keyboards do not allow for these changes to be made. If this is the case with your keyboard, then it should already be set to receive on all channels.

Problem: ---------------------
Music Ace 2 is not responding to MIDI Input
Solution:

• Go through the steps of configuring Music Ace 2 for MIDI Input. See the section entitled "MIDI Input Driver".
• If Music Ace 2 still does not respond to MIDI Input, then try switching your MIDI cables for your external MIDI keyboard. (If you are using other software programs successfully with your MIDI keyboard or if MIDI output is working successfully, then do not do this). The "IN" cable should be connected to the "OUT" port on your keyboard, and the "OUT" cable should be connected to the "IN" port on your keyboard.
• If you are using OMS for MIDI input, launch the Studio Setup that was created when OMS was installed and verify that MIDI input is working there. After launching "OMS Setup", select "Test Studio" under the Studio Menu and verify that MIDI Input is working. When you press keys on your MIDI keyboard, you should hear a voice saying "MIDI received" from your computer.

Problem: ---------------------
Do not hear any sound at all. (No voice and no music)
Solution:
Be sure your speakers or headphones are connected correctly and the volume control on your speakers and computer is turned up.
Be sure that the computer speaker volume is not on "mute" in the Monitors & Sound section under Control Panel.

Problem: ---------------------
I click on the Music Ace 2 icon, but nothing happens.
Solution:

• Double-click on the Hard Drive icon, then double-click on the Utilities folder.
• In the Utilities folder, launch the program called "Disk First Aid." If you do not have either a Utilities folder or the "Disk First Aid" program on your machine, do a search on your computer for "Disk First Aid". It might be in a different location. If it is not on your machine, then check the disks that came with your computer; "Disk First Aid" should be on one of them. Copy the program onto your machine and run it.
• Select your Hard Drive to be checked, and then press the "Verify" button. Disk First Aid will do a check on your Hard Drive and it will most likely find a simple problem that can easily be repaired. We have found that doing this will often fix the problem with launching Music Ace 2 as well.